DELIVERIES

 

We ship all over the world by the following international couriers: GLS (for deliveries in Italy), and DHL, DHL Global Mail and DHL WeltPaket (for foreign shipments).

All orders excepting those for sheets, bedspreads, towels, table linen and curtains) are processed immediately subject to verification of actual availability of the product and of payment. In the event of error, the amounts debited to your credit card may be reimbursed.

Orders for sheets, bedspreads, towels, table linen and curtains will be processed within 20 business days of receipt of order and confirmation of payment.

Shipments are made within 2-4 business days in Italy (excepting the islands, where delivery is within 3-5 business days) depending on the delivery area and the time at which the order was placed or the payment received. In the case of foreign shipments, delivery times vary according to location and may take from 3 to 7 business days by DHL EXPRESS, 10-15 business days by DHL GLOBAL MAIL and 15 to 20 days by DHL WeltPaket.

DHL GlobalMail provides delivery to the following countries: EU countries, Iceland, Albania, Azores, Croatia, Finland, Norway, Andorra, Switzerland, Armenia, Czech Republic, Azerbaijan, Hungary, Bosnia & Herzegovina, Lithuania, Canary Islands, Faroe Islands, Malta, Georgia, Monaco, Slovakia, Guernsey, Slovenia, Kosovo, Liechtenstein, Macedonia (Republic of), Moldova (Republic of), Montenegro (Republic of), Serbia (Republic of), Turkey and Ukraine.

Delivery times are 10-15 business days and shipments are not trackable.

 

DHL WeltPaket ships to Brazil, Mexico and Russia.

Delivery times are 15-20 business days and shipments are not trackable.

 

Taxes and dues – NOT INCLUDED

We use the DDP (Delivery Duty Paid) formula for shipments to EU countries. Goods arrive at destinations in these countries directly to the place indicated without having to pay anything on top of the amount paid at the time of the order. For all the other countries, we use the DDU (Delivery Duty Unpaid) formula, so the courier may arrive with a separate invoice claiming payment of the dues and taxes applied by local authorities. If you live in a non-EU country, we recommend checking local taxes and dues before placing orders.

 

IMPORTANT: we do not ship to post office boxes.